Resume

Mission: Help Desk or Software Trainer Position

·         Computer Technician Training with a Concentration in A+, graduated with honors

·         Consistently recognized for learning new software and technology quickly

Technology Competencies: Proficient in a large number of installed and web-based software applications

   -   Microsoft Word                                         -  Microsoft Excel                           

   -   Microsoft Outlook                                     -  Gmail                                          

   -   Other Microsoft Office and 365             -  Skype                                         

   -   GoToAssist (remote access)                    -  SAP (business management software)    

   -   Active Directory                                         -  Cherwell (ticketing system)       

   -  Microsoft PowerPoint                               -  Google Docs and other apps 
-  Avaya (soft phone/email queue)            -  AS400 (CLI server)

Education

Governors State University, University Park, IL 60484

·         Bachelors of Arts in Mathematics, Concentration in Secondary Education, Apr 2010, GPA: 4.00

·         Professional Educator License; Secondary Mathematics; Highly Qualified in Math

Joliet Junior College; Career Step Program, Joliet, IL 60431, (888)657-5752 Opt 4

·         Computer Technician Training, Concentration in A+, Graduated with Honors in Dec 2016

Experience

Help desk Agent, Dec 2016-Present

·         Answered client calls and emails to helpdesk to provide tier 1 technical support

·         Reset passwords for employees and users

·         Logged interactions with tickets to keep track of provided support

o   Ace Hardware Corporate, Oak Brook, IL 60523, Sep 2017 – Present

o   Insight Global, Chicago, IL 60654, Dec 2016 – Sep 2017

§  Contracted to Ace Hardware, Mar 2017-Sep 2017

§  Contracted to Collegis Ed for start weeks, Dec 2016-April 2017

Mathematics Teacher, Sep 2011-Dec 2016

·      Used various technology to facilitate student learning in focused activities with assessments

·      Community Tutoring, creating individualized programs based on need, 2004 – 2016

·      Learned new technology as location need changed
·      Produced online forms to track information using survey links, 2016

·      Teacher of the Month, Jan 2014

·      Taught ACT Prep Class, Oct-Dec 2012, Jan-May 2014

·      Created & Maintained blog for students to have access to important documents & information

·      Algebra 2 Team Co-Leader, 2014-2015 school year: Studied, Implemented, and Trained on new online curriculum according to user need

o   Valley View CU School District, Romeoville, IL 60446, Nov 2015- Dec 2017

o   Proviso East High School (PEHS), Maywood, IL 60153, Aug 2013-Jun 2015

o   Homewood-Flossmoor High School, Flossmoor, IL 60422, Sep 2011-Aug 2013

o   Joliet High School, Joliet, IL 60432, Jan-Apr 2010, Jun-Jul 2013

o   Argo Community High School, Summit, IL 60501, Dec 2010, Aug-Nov 2015

Customer Service Representative, Jun 2006-Aug 2011

·      Verified ledgers for the loan officers to account for specified money

·      Trained employees on appropriate protocol

·      Advised potential & returning customers about loans to expedite processing

o   Brother Loan & Finance, Summit, IL 60501, Jun 2006-Aug 2011

Projects

>    Employee Training assisting staff on new software as needed, 2006-2011, 2014-2015

>  “Biases and Self-fulfilling Prophesies,” Collaborative Project, Honors Conference at Moraine Valley Community College, 2008

>  Nathan Manilow Sculpture Park Math Activity Collaborative Project, GSU, 2009

o   Presentation at ICTM conference, October 2010